Large Nylon Bowler Bag in Oxblood

General Guidelines

• Avoid Dark-Colored Materials & Denim
  To keep your bags looking their best, we recommend avoiding contact with denim or other dark materials, as they may transfer color and cause stains.
• Avoid Chemicals
  Keep your bag away from alcohol and harsh chemicals. Exposing it to such may cause stains on the bag. If exposed, use some oil-based cleanser and gently wipe on the affected area.
• Storage
  When not in use, give your bag a break in a cool, dry spot away from any humidity. Keep your bag stuffed with tissue or bubble wrap (not newspaper—it transfers ink!) to help it hold its shape.

Material Care

LEATHER

• Leather is durable but requires gentle care. Wipe down the exterior monthly with a damp cloth to prevent dirt buildup.
• For tougher stains, use a soft cloth with an oil-based cleanser. Always wipe gently and avoid harsh chemicals.
• To treat ink or pen marks, gently blot the area with mild soap and water. For deeper stains, test a small amount of oil-based cleanser on a hidden area first.

SUEDE

• Suede is sensitive to moisture; always keep it dry as water can leave permanent marks.
• Brush gently with a suede brush or soft, dry cloth to lift surface dirt and restore the natural texture.
• For light stains or ink marks, use a suede eraser or a clean pencil eraser. If an ink mark persists, seek professional cleaning to avoid damaging the nap.

NYLON

• Mix mild soap with water and gently scrub the area with a soft brush. Wipe away residue with a damp cloth and pat dry with a towel.
• Always air-dry in a cool, shaded area. Avoid direct sunlight or heat, as this can cause the material to fade.
• For ink or pen stains, gently dab the spot with a cotton pad dipped in rubbing alcohol or non-acetone makeup remover. Test a small area first to ensure colorfastness.

CANVAS LINING

• Pull the lining out and fold the leather exterior away. Dab with a microfiber cloth dampened with lukewarm water and mild detergent.
• Use a toothbrush for makeup stains. For greasy spots, sprinkle with baking soda before cleaning in a circular motion.
• Allow the lining to air-dry inside-out completely away from direct sun before reinserting it into the bag.

Do you have a QR code for Bank transfer or GCash?

• Yes, you may save the photo below, crop and upload it to your bank's mobile app.
• If you’re able to deposit via GCash, you may proceed but in the case that all accounts are unavailable, we kindly ask that you transfer via our other payment channels instead! 

How do I upload my proof of payment?

• You may upload your proof here or you may copy paste this link: 🔗 bit.ly/gvnpays

When will my order be shipped out? 

• If your order is on hand, shipping lead time can be found below
• If your order is for pre-order, you may refer to our Pre-Order Guide

What are your shipping options? 

• Pick up or delivery
• Note: We do not pack orders on Sundays & holidays

How long will it take for me to receive my order?

• Processing time: All orders, whether for pick-up or delivery — take 1–2 days to process and pack before handing off to the courier. Kindly expect possible delays due to the holiday rush.
• Once an order has been handed over, delivery timelines and rider assignment are managed by the courier and may vary depending on rider availability, weather, peak periods, and location
• For pick up: 
• Pick-up details are sent 2-3 days after order date unless otherwise stated 
• Buyers arrange their own pick-up either through a 3rd party courier or self pick-up
• For delivery, we ship with GogoXpress (GGX), Lalamove (for orders with more than 1 bag within metro manila), and LBC (for areas not covered by GGX) unless otherwise stated. 
• Metro Manila: 1-5 days (excluding Sundays and holidays)
• Provincial: 3-12 days (excluding Sundays and holidays)
• Note: Shipping timeline is slightly longer than usual as we pack first then that's when we turn it over to the courier. There may be occasional delays due to a surge in order volume. 

General Policy

• Cancellations
  Once an order is placed and paid, we’re unable to cancel it since production begins right away.
• Returns & Refunds
  If a customer chooses not to proceed with their order, a refund may be issued as store credit. Cash refunds are only available for items that are defective beyond repair, mistakenly listed as “on hand” but are actually out of stock, or unless otherwise agreed upon with GVN.
• Repairs
  Since each case is unique, we’ll need to review your request first. If your item arrives damaged, we’ll cover the shipping both ways. For repairs on used items, shipping is usually covered by the customer.
• Exchanges
  If you need to exchange an item, we’re happy to help! Just make sure it’s unused and in its original condition (product and packaging) within three (3) days of delivery. This timeframe ensures the item remains in sellable condition and helps us manage inventory efficiently.
• Missing Items
  If an order is missing an item—whether an accessory or a bag—the customer must provide videos of the unboxing as proof.

Shipping Costs

• Regardless of when we were notified of the request to exchange:
  • GVN shall bear the shipping cost if the reason is:
    • Wrong item shipped (style/color/size)
    • Damaged item
  • Customer shall bear the shipping cost if the reason is:
    • Change to another size (including laptop sleeves)
    • Repairs, if the item has already been used for a considerable amount of time (subject to review)

Exchange Guidelines

• Accepted Reasons

  • For Bags:

    • Wrong Item Shipped (wrong style/color/size)

    • Damaged Item

  • For Shoes:

    • Change to another size

    • Wrong Item Shipped (wrong style/color/size)

    • Damaged Item

• Not Accepted

  • Sale items (these are final sale and can no longer be exchanged once shipped)

• Subject to Review

  • Correct item shipped but wants to switch to a different color or size (for bag) or a different color (for shoes)

Exchange Process

1. DM us on Instagram at @gvnthelabel with the details below along with photos of the pair you received in all angles.
   • Name:
   • Order Number:
   • Item:
   • Reason for Exchange:
   • Item to exchange to:
2. Wait for us to reply within 24-48 hours and to send the return & exchange form. After we've reviewed & approved your request, delivery details will be sent in the same e-mail.
   • If the replacement item is cheaper than the original item, balance will be refunded via store credit.
   • If the replacement item is more expensive, customer must pay the balance.
   • If the item is no longer available (for size exchanges), store credit will be issued.
   • For repairs, it's on a case-to-case basis and usually takes 2-3 weeks.
3. Kindly ship the item back within 3 days & send the proof of pick-up in the same thread. Include the following details on a paper taped to the plastic (do not tape on the box):
   • Name:
   • Order Number:
   • Item:
   • Reason for Exchange:
   • Item to exchange to:

Courier Delays & Delivery Timelines

• We understand how important it is to receive your order on time. Once an order is placed, our team makes sure to process and dispatch it within our stated processing time.
• After handover, delivery timelines and rider assignment are managed by the courier and may vary due to rider availability, weather conditions, or peak periods.
• While we actively assist with follow-ups, we’re unable to guarantee delivery timelines after dispatch.
• As the order has already been dispatched, courier-related delays are not grounds for cancellations, returns, exchanges, or refunds.