FAQs | Pre-Order Guide
Availability & Shipping Details
Since our products are handmade in small batches, they can sell out quickly. Here’s how to check if your item is ready to ship or for pre-order:
- On-Hand: No “Pre-order” label – ships immediately.
- Pre-Order: Labeled as “pre-order” – ships by the Estimated Dispatch Date (ETD) below.
Ordering Multiple Items?
If your order includes both on-hand and pre-order items, we’ll wait until all items are ready and ship them together.
- If your order includes multiple bags, and one of them is for pre-order, we will wait until all items are available and ship them together.
For Personalized Compact Mirror & Brush
We're implementing a shipping schedule for the personalized Compact Mirror and Brush, as laser engraving takes time and will be done in batches to ensure efficiency.
- If you ordered a bag along with the mirror, both items will be shipped together. If you need the bag earlier, we recommend placing separate orders for each item.
How to Check ETD & ETA
1. Find Your Order Details
Check the email with the subject “Order #xxxx confirmed, thank you!” for your order date and item breakdown.
2. Check the Table Below
Match your order date and product with the first two columns to find the ETD (when it will leave our warehouse).
3. Estimate Arrival
Shipping times depend on your location, but will start on the declared ETD. You can check delivery timelines in our Shipping & Delivery page. We kindly ask for your patience in case of a possible delay of around ±1 week.
| Date Ordered & Paid | Product Ordered | ETD (when we ship your order out to the courier) |
|---|---|---|
| June 11 onwards | Buckle Platform in Onyx, Prim and Slate | Jul W3 (13-17) |
| June 11 onwards | Slip Wedge | Jul W1 (6-12) |
| June 11 onwards | Buckle Platform in Basil | June 19 |
| June 9 onwards | Hobo Bag in Charcoal | Jul W2-W3 (13-26) |
| June 6 onwards | Ballet Sneakers in Clay | Jul W4 (27-31) |
| June 3 onwards | Large Bowler Bag in Slate, Oxblood, Espresso, Charcoal |
Aug W2 (10-16) |
| June 3 onwards | Ballet Sneakers in Mist & Ash Polka | Jul W2 (13-19) |
| May 29 onwards | Ballet Sneakers in Brick | Jul W4 (27-31) |
| May 19 onwards | Baguette Bags | Jun W4 (22-30) |
| May 6 onwards | Large Bowler Bag in Slate, Oxblood, Espresso, Charcoal | Jul W4 (20-25) |
| Mar 6-May 6 |
Shape Bowler Bag Large Bowler Bag in Espresso, Charcoal |
May W3 (18-24) *moved to May W4 (to ship by May 31) *moved to Jul W2 to W3 (6-19), please check your email for updates |
| Mar 6 to 10 |
Shape Bowler Bag Large Bowler Bag in Espresso, Charcoal |
May W2 (11-17) *moved to May W4 (to ship by May 31) *moved to Jul W2 to W3 (6-19), please check your email for updates |
Note: If your order is past the ETD, kindly send us a message on Instagram @gvnthelabel!