FAQs | Product Care

General Guidelines

  • Avoid Dark-Colored Materials & Denim
    To keep your bags looking their best, we recommend avoiding contact with denim or other dark materials, as they may transfer color and cause stains.
  • Avoid Chemicals
    Keep your bag away from alcohol and harsh chemicals. Exposing it to such may cause stains on the bag. If exposed, use some oil-based cleanser and gently wipe on the affected area.
  • Storage
    When not in use, give your bag a break in a cool, dry spot away from any humidity. Keep your bag stuffed with tissue or bubble wrap (not newspaper—it transfers ink!) to help it hold its shape.

Material Care

LEATHER
  • Leather is durable but requires gentle care. Wipe down the exterior monthly with a damp cloth to prevent dirt buildup.
  • For tougher stains, use a soft cloth with an oil-based cleanser. Always wipe gently and avoid harsh chemicals.
  • To treat ink or pen marks, gently blot the area with mild soap and water. For deeper stains, test a small amount of oil-based cleanser on a hidden area first.
SUEDE
  • Suede is sensitive to moisture; always keep it dry as water can leave permanent marks.
  • Brush gently with a suede brush or soft, dry cloth to lift surface dirt and restore the natural texture.
  • For light stains or ink marks, use a suede eraser or a clean pencil eraser. If an ink mark persists, seek professional cleaning to avoid damaging the nap.
NYLON
  • Mix mild soap with water and gently scrub the area with a soft brush. Wipe away residue with a damp cloth and pat dry with a towel.
  • Always air-dry in a cool, shaded area. Avoid direct sunlight or heat, as this can cause the material to fade.
  • For ink or pen stains, gently dab the spot with a cotton pad dipped in rubbing alcohol or non-acetone makeup remover. Test a small area first to ensure colorfastness.
CANVAS LINING
  • Pull the lining out and fold the leather exterior away. Dab with a microfiber cloth dampened with lukewarm water and mild detergent.
  • Use a toothbrush for makeup stains. For greasy spots, sprinkle with baking soda before cleaning in a circular motion.
  • Allow the lining to air-dry inside-out completely away from direct sun before reinserting it into the bag.