FAQs

Do you have a QR code for Bank transfer or GCash?

Yes, you may save the photo below, crop and upload it to your bank's mobile app.

Unfortunately, our GCash is currently unavailable, we kindly ask that you transfer via our other payment channels instead! 

How long does pre-order take?

  • You may view the full guide here 

I'd like to follow up on the status of my order. When will it be shipped out? 

  • If your order is on hand, shipping lead time can be found below
  • If your order is for pre-order, you may view the pre-order guide to know the ETA

What are your shipping options?  

  • Pick up or delivery
  • Note: We do not pack orders on Sundays & holidays
  • For pick up: 
    • Pick-up details are sent 2-3 days after order date
    • Buyers arrange their own pick-up either through a 3rd party courier or self pick-up
  • For delivery, we ship with GogoXpress (GGX), Lalamove (for orders with more than 1 bag within metro manila), and LBC (for areas not covered by GGX). 
    • Metro Manila: 1-5 days (excluding Sundays and holidays)
    • Provincial: 3-15 days (excluding Sundays and holidays)
  • Note: Shipping timeline is slightly longer than usual as we pack first then that's when we turn it over to the courier. There may be occasional delays due to a surge in order volume. 

    How do I track my order? 

    • Visit our website www.gvnthelabel.com and click the chatbot option in the lower right corner
    • Click track my order 
    • If it's still awaiting fulfillment, that means your order has been shipped yet 


    What is your return and exchange policy? 

    • Check here to view our policy.


    How do I clean my bag/shoe? 

    • Our products are made with vegan leather and should be given some TLC!
    • We advise that you wipe your item with a damp cloth & allow it to air dry. Make sure to store it in a dry area as well to avoid moisture build-up. 
    • Check here to view our product care guide.


    Do you have a size chart? 

    • Yes we do for both our bags and footwear! Click here to view it.
    • If you're still having troubles or are unsure on your footwear size, send us a message on Instagram with your usual cm measurements and US size