FAQs

How long does pre-order take?

  • You may view the full guide here 

I'd like to follow up on the status of my order. When will it be shipped out? 

  • If your order is on hand, shipping lead time can be found below
  • If your order is for pre-order, you may view the pre-order guide to know the ETA

What are your shipping options?  

  • Pick up or delivery
  • For pick up: 
    • Pick-up details will be sent 2-3 days after order date. 
    • Buyers arrange their own pick-up either through a 3rd party courier or self pick-up
  • For delivery, we use Lalamove for Metro Manila & JRS for Provincial or GogoXpress for both. Lead time is after 1-2 days of packing is:
    • Metro Manila: 1-4 days
    • Provincial: 3-10 days
      • We dispatch on Mondays, Wednesdays, and Fridays

How do I track my order? 

  • Visit our website www.gvnthelabel.com and click the chatbot option in the lower right corner
  • Click track my order 
  • If it's still awaiting fulfillment, that means your order has been shipped yet 

What is your return and exchange policy? 
  • Check here to view our policy.


How do I clean my bag/shoe? 

  • Our products are made with vegan leather and should be given some TLC!
  • We advise that you wipe your item with a damp cloth & allow it to air dry. Make sure to store it in a dry area as well to avoid moisture build-up. 


Do you have a size chart? 

  • Yes we do! Click here
  • If you're still having troubles or are unsure, send us a message on Instagram with your usual cm measurements and US size