FAQs
Do you have a QR code for Bank transfer or GCash?
Yes, you may save the photo below, crop and upload it to your bank's mobile app!
How long does pre-order take?
- You may view the full guide here
I'd like to follow up on the status of my order. When will it be shipped out?
- If your order is on hand, shipping lead time can be found below
- If your order is for pre-order, you may view the pre-order guide to know the ETA
What are your shipping options?
- Pick up or delivery
- Note: We do not pack orders on Sundays & holidays
- For pick up:
- Pick-up details are sent 2-3 days after order date
- Buyers arrange their own pick-up either through a 3rd party courier or self pick-up
- For delivery, we ship with GogoXpress, Lalamove, JRS, and LBC.
- Metro Manila: 1-5 days (excluding Sundays and holidays)
- Provincial: 3-15 days (excluding Sundays and holidays)
- Note: Shipping timeline is slightly longer than usual as we pack first then that's when we turn it over to the courier. There may be occasional delays due to a surge in order volume.
How do I track my order?
- Visit our website www.gvnthelabel.com and click the chatbot option in the lower right corner
- Click track my order
- If it's still awaiting fulfillment, that means your order has been shipped yet
What is your return and exchange policy?
- Check here to view our policy.
How do I clean my bag/shoe?
- Our products are made with vegan leather and should be given some TLC!
- We advise that you wipe your item with a damp cloth & allow it to air dry. Make sure to store it in a dry area as well to avoid moisture build-up.
Do you have a size chart?
- Yes we do! Click here.
- If you're still having troubles or are unsure, send us a message on Instagram with your usual cm measurements and US size