FAQs

How long does pre-order take?

  • You may view the full guide here 

I'd like to follow up on the status of my order. When will it be shipped out? 

  • If your order is on hand, shipping lead time can be found below
  • If your order is for pre-order, you may view the pre-order guide to know the ETA

What are your shipping options?  

  • Pick up or delivery
  • Note: We do not pack orders on Sundays & holidays
  • For pick up: 
    • Pick-up details will be sent 2-3 days after order date. 
    • Buyers arrange their own pick-up either through a 3rd party courier or self pick-up
  • For delivery, we ship with GogoXpress, Lalamove, JRS, and LBC. Our shipping timeline begins 1-5 days after packing (excluding Sundays and holidays). Please expect your orders within: 
    • Metro Manila: 1-5 days
    • Provincial: 3-12 days (excluding Sundays and holidays)
  • Note: Shipping timeline is slightly longer than usual as we take 1-2 days to pack then that's when we turn it over to the courier. There may be occasional delays due to a surge in order volume. 

    How do I track my order? 

    • Visit our website www.gvnthelabel.com and click the chatbot option in the lower right corner
    • Click track my order 
    • If it's still awaiting fulfillment, that means your order has been shipped yet 

    What is your return and exchange policy? 
    • Check here to view our policy.


    How do I clean my bag/shoe? 

    • Our products are made with vegan leather and should be given some TLC!
    • We advise that you wipe your item with a damp cloth & allow it to air dry. Make sure to store it in a dry area as well to avoid moisture build-up. 


    Do you have a size chart? 

    • Yes we do! Click here
    • If you're still having troubles or are unsure, send us a message on Instagram with your usual cm measurements and US size