Return & Exchange Policy

General Policy

Cancellations: Once an order is placed and paid, we’re unable to cancel it since production begins right away.

Returns & Refunds: If a customer chooses not to proceed with their order, a refund may be issued as store credit. Cash refunds are only available for items that are defective beyond repair, were mistakenly listed as "on hand" but are actually out of stock, or unless otherwise agreed upon with GVN.

Repairs: Since each case is unique, we’ll need to review your request first. If your item arrives damaged, we’ll cover the shipping both ways. For repairs on used items, shipping is usually covered by the customer.

Exchanges: If you need to exchange an item, we’re happy to help! Just make sure it’s unused and in its original condition (product and packaging) within three (3) days of delivery. This timeframe ensures that the item remains in sellable condition and helps us manage our inventory efficiently. Acceptable reasons for exchange include:

For Bags

• Wrong Item Shipped (wrong style/color/size)
• Damaged Item

For Shoes

• Change to another size
• Wrong Item Shipped (wrong style/color/size)
• Damaged Item

Reasons not accepted are: 

• Sale items (these are final sale and can no longer be exchanged once shipped)
  

Reasons that are subject to review: 

• Correct item shipped but wants to switch to a different color or size (for bag) or a different color (for shoes)

Process

1. DM us on Instagram at @gvnthelabel with the details below along with photos of the pair you received in all angles. 

• Name:
• Order Number:
• Item:
• Reason for Exchange:
• Item to exchange to:

Important Note: If an order is missing an item—whether an accessory or a bag—the customer must provide videos of the unboxing as proof.

2. Wait for us to reply within 24-48 hours and to send the return & exchange form. After we've reviewed & approved your request, delivery details will be sent in the same e-mail. 

• If the replacement item is cheaper than the original item, balance will be refunded to the customer via store credit.
• If the replacement item is more expensive than the original item, customer must pay for the balance.
• If the replacement item is no longer available, and the reason for exchange is change to another size, store credit will be issued.
• For repairs, it's on a case to case basis and usually takes 2-3 weeks.